Contact us

We are here to assist you with any questions regarding our products, orders, or policies. Providing multiple, transparent, and conventional contact methods is a key requirement for GMC compliance and our commitment to excellent service.

 

Primary Contact Methods

 

We encourage you to use the method that best suits the urgency and complexity of your inquiry.

 

1. Email Correspondence (General Inquiries)

 

For product details, technical support questions, or detailed inquiries requiring documentation.

  • Email Address: arrianagmisz@outlook.com

  • Response Commitment: We guarantee a reply to all email communications within 24-48 business hours (Monday through Friday).

 

2. Direct Telephone Support (Urgent Matters)

 

For immediate assistance with urgent order changes, billing, or immediate support needs during business hours.

  • Phone Number: +49675432679

  • Availability: Live support is available during our standard business hours (see below).

 

Our Official Business Information

 

For legal transparency and correspondence, our official operating details are provided below.

  • Official Business Address: Schöneberger Ufer 53, 10785 Berlin, Germany (Please use this address for all official mail and confirmed returns.)

 

Dedicated Customer Service Hours (Central European Time - CET)

 

Our team is dedicated to supporting you during the following hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (CET)

  • Saturday & Sunday: Closed. Requests submitted over the weekend will be prioritized and addressed first thing Monday morning.